Digitalisation embraces a system and process to be operated with the use of computers and the internet. It enables companies to market their products online without a physical presence. Today, we live in a technology-centric world which incorporates digitalisation, whenever it is workable. The rationale is simple – it facilitates speediness and boosts competence. A single person may be able to do more work than five employees at a conventional workplace.
But how does digitalisation affect certain segments of society, particularly older people? Many of them are not computer or internet-savvy or they may even be computer illiterate. The use of IT among older people increased during the lockdowns. Many had to turn to digital technology to connect socially, access information instantly, and perform everyday tasks. As the number of older people rises, they will have to adopt and be adept at using computers and the internet. This can have both positive and negative impacts on them..