How We’ll Be Interacting With AI As It Takes On More Work

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I am an author, independent researcher and speaker exploring innovation, information technology trends and markets. I served as co-chair of the 2023 AI Summit in New York, as well as the 2021 and 2022 Summits. I regularly contribute to Harvard Business Review on AI topics.

The term “business operating system” has been bandied around for years. with one vendor or another pitching the idea of a common digital underpinning to organizations that automagically hides and takes care of many of the details involving not only applications, but the very DNA of the business itself.

We’re not talking about operating systems enhanced or powered by AI, but AI itself powering a layer that provides intelligence services across all parts of the organization. This means thinking outside the box — the computer or server — and rethinking an organization’s culture. Whatever is evolving is gaining momentum. “In the enterprise sphere, we're moving towards an ecosystem where intelligence will be powered by a blend of small and large AI models,” saysSuch advancements “signify a future where users won't interact directly with the models,” Ramamoorthy suggests. “Instead, a chain of actions will trigger AI responses, streamlining processes and enhancing efficiency in enterprise operations.

Such an operating system would be highly interactive, responding to verbal requests through the day. “Your interface to your devices will be more conversational — an AI assistant,” says, PhD, professor at Miami University."As they become more multimodal, robust and trustworthy enough to handle tasks, we will collaborate with them.”

 

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