Police were called to the scene of “Willy’s Chocolate Experience” in Glasgow, Scotland, as children burst into tears when the “immersive experience” promised in AI advertisements turned out to be a sparsely decorated warehouse. House of Illuminati, the organization behind the event, reportedly charged up to £35 for tickets for an afternoon of activities based on the Timothée Chalamet Wonka reboot.
Actors reportedly wrote on social media that they were asked to improvise with props that weren’t even there when they arrived. Customer Stuart Sinclair wrote on Facebook that it took around two minutes through an event that was supposed to provide an hour of entertainment, where the main attraction was people lining up to complain to flustered organizers. Sinclair wrote that he drove two hours to attend the event with his two sons and four-year-old daughter.