Chief executive officer Piyush Gupta said on Monday that four of the bank’s five major disruptions in 2023 were bug or software-related.
Responding to a question on Monday about what these issues are, Mr Gupta said: “One issue is to have the deep engineering talent, because in at least two or three of these incidents, the bug was so deep that we wouldn’t be able to pick it up.” One measure is to put in place more rigorous and comprehensive processes to ensure that systems that are being developed work correctly.Another priority is to decouple the bank’s systems such that important services can still be accessed.
to ensure it focuses on shoring up its digital banking services. It is also not allowed to reduce the number of its branches and automated teller machines during this time.
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