“Ghost buses”, where a service appears to be on its way but then disappears from real-time timetables and then never arrives, are a huge bugbear for passengers. Now, operators Arriva and First have explained why the phenomenon happens, with faulty 4G technology blamed for misleading information. Both called for investment to be made in the network to improve the issue, which was discussed at a Leeds Council scrutiny board on Thursday morning.
At the moment the technology is patchy and we’ll require extensive 5G upgrades across our network to ensure an ongoing connection between our buses and the depot. “At the moment our buses are sending GPS data back to our depot about every 40 seconds. Sometimes we hit blackspots and that can result in this ghost bus phenomenon.” Dwayne Wells, Arriva’s commercial manager, said that human delays in processing information could sometimes result in faults on the digital timetables.