Making AI work for establishments means retooling, retraining employees

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IN 1933, then US President Franklin Delano Roosevelt said “there is nothing to fear but fear itself” during his inaugural address as the country’s 32nd Chief Executive.

Ninety years later, this statement by the only four-term US president has become relevant with the advent of technologies such as artificial technology, machine learning and the Internet of things, among others.

FOR Accenture, AI encompasses multiple technologies that enable computers to perceive the world . Moreover, it analyzes and understands information collected and makes informed decisions . AI also has the ability to learn and self-tune . It is also important for management to engage in conversations with employees and explain the benefits of generative AI to them. “People must have an open mind in accepting generative AI,” says Tierro.

The rapid adoption of generative AI will introduce a new perspective on why there is a huge reason for every organization to have robust, defined, top-led responsible AI principles to support an effective governance structure for risk management and compliance, both with organizational policies and applicable laws and regulations.

The Computer Science graduate from De La Salle University allayed the fears of a lot of people once generative AI comes into full swing. As a response to the displacement challenge, Accenture is addressing it by redesigning the work cycle. This means that agents can automate some of its functions or go into full automation.

Generative AI also lowers the cost of entry. An agent can easily be assisted by an auto pilot especially when the agent is new on the job, According to Jiao, the three key barriers hindering organizations from adopting AI are skills, technology and trust. She says the skills challenge is not a new development to the tech sector and remains to be a broader challenge.

In a new IBM Institute for Business Value study titled, “The Augmented Workforce for an AI-Driven World” released just this August 2023, the executives surveyed, including those from the Philippines, estimate that 38 percent of their workforce will need to reskill as a result of implementing AI and automation over the next three years.

“I am very pleased to share that we at IBM are what we call ‘Client zero,’ which means we used this ourselves as part of our internal transformation across the enterprise. This helped us expand AI adoption from real experiences,” she said.

 

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