Sydney woman Francesca Dias told her story to the panel on ABC’s Q+A, revealing she was left unable to make her own account due to an issue with the app’s AI.“So recently, I found that I couldn’t activate an Airbnb account basically because the facial recognition software couldn’t match two photographs or photo ID of me and so I ended up having my white male partner make the booking for me,” she said.
The story was met with horror by the panel, with host Patricia Karvelas describing her treatment as “really shocking”. “So it is staggering that this is still the case and it’s Airbnb. You would think a big, international, global company would get that s--- sorted, but they still haven’t.” Ms Yeo's"optimistic" view is that the issues would quickly be rectified due to the problematic issues with the service. Photo: ABC