In drilling down to troubleshoot, the same data might be used by IT to source congestion or latency and by security teams to hunt for exploits.But more and more, these two sides of the business must interact and collaborate to achieve desired business outcomes. For example, it may not be clear at first whether a user issue is truly a performance problem or the result of a security breach.
But here’s the thing. Troubleshooting, threat detection, and future-proofing all require real-time monitoring and historical data from the network—and it’s often the exact same data: Start by identifying common handoff and escalation points. For example, NetOps and SecOps should both be aware and prepared before making significant changes to the network. As issues are resolved, solid documentation equips both sides to hone and update processes. Create SLAs that ensure teams pass along details in formats used by other teams.
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