While some may mourn the loss of “personal touch” with automated inspection, the reality is that customers actually prefer it.Dealers have always faced challenges—competition, customer retention, customer satisfaction and more—but those challenges pale in the face of what the future holds now.
Customers want to ensure that they are not wrongly charged for damage they didn't cause, and companies want to ensure that their vehicles come back undamaged. Both of those interests are legitimate.The challenge for organizations is to find a role for AI that enables them to reap its benefits—while avoiding its pitfalls.With the right plan, startups can continue innovating and raising new money.
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