Gil PressWe are getting used to AI but are not sure if it’s good for us78% of media executives, senior editors and digital leaders believe investing in artificial intelligence will help secure the future of journalism .
68% of Millennials and younger , 55% of Generation X , and 42% of Baby Boomers and older are very/fairly comfortable letting AI access personal data to improve their customer experience . 58% of US adults think computer programs will always reflect the biases of their designers, but 40% believe it is possible for computer programs to make decisions that are free from human bias .86% of business executives believe customers will prefer to be served by a bot than a call center agent by 2021, up from 38% in 2017 .
7% of business executives say the top challenge to using AI is they don’t understand it, 20.5% say they don’t trust it, and 19.4% say the technology is too expensive . 58% of business executives say there is no individual or group resisting the adoption of AI, up from 21% in 2017 . The “Algorithms, Automation and AI” job family grew 66% in 2018, adding in the US over 127,000 openings, from 194,000 in Q4 2017 to 321,000 in Q4 2018 .Only 9% of business executives believe AI will replace sales reps in the next five years, but 58.5% think inside sales roles will be significantly impacted, closely followed by 58.4% who think sales operations will be the most impacted .