) has conducted a survey in which it asked its members to rate fibre network operators based on prior experiences.
“Ispa members were asked to rate FNOs on a number of characteristics. They could score each item from 0-10, or mark not applicable. The total number of respondents was 48, but not all ISPs rated all FNOs. Members were asked to rate only the FNOs they had some experience with,” the association said.MetroFibre and Octotel following closely behind, tied with 6.8 points each;
MetroFibre took the honours for friendliness of staff and the quality of its business processes ; and“Overall, ISPs rated the technical proficiency, reliability and staff of FNOs the highest, while poor support and communications tended to drag down the scores,” Ispa said.
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