The collaboration would bring customer service in the Philippines to another level with enterprises across different industries benefiting from improved client engagement, while optimizing cost-efficiency and fostering profit growth.
He said ePLDT initially deployed the WIZ.AI TalkBot solution to PLDT and Smart to do payment reminder calls to PLDT Home and Smart postpaid customers. After six months, the companies reported an 82-percent increase in average productive calls per day and substantial savings in operational expenditures.
Its ability to automate basic routine tasks effectively reduces the call load of human agents and enables employees to concentrate on more complex tasks where they can add the most value, WIZ.AI said. Genuino expressed optimism the addition of WIZ.AI’s services to ePLDT’s offerings could potentially accelerate the digital evolution of its clients.
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Source: MlaStandard - 🏆 20. / 55 Read more »