Software Support Engineer - Gauteng Centurion

📆 8/21/2023 9:20 PM
📰 ITOnlineSA

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The main purpose of this position is to work with the company support team and resolve software related issues. To provide 3rd and 4th level software support on all company related software packages locally and internationally. To manage and log support calls received from customers or any of the Company distributors in South Africa or […]

The main purpose of this position is to work with the company support team and resolve software related issues.

To provide 3rd and 4th level software support on all company related software packages locally and internationally. To manage and log support calls received from customers or any of the Company distributors in South Africa or Internationally. To work in close relationship with the software developers in solving problems and new development implementations.To be able to report and document any Bugs and/or Bug fixes experienced on software/hardware products.To follow-up on support calls to strategic Company Distributors and/or Branches.To assist in the implementation of Support Tools/Processes and the management thereof.To adhere to all Departmental and Company Policies, Procedures and SOP’s.

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