Field Support Engineer - IT-Online

Calling all tech troubleshooters! We need a Field Support Engineer superstar to help us keep our software running like a dream. If you’re a master of all things tech and have a passion for solving complex problems, then we want you on our team.

Problem-Solving – To listen and probe user problems, to accurately interpret cause and to resolve problem by following correct technical routinesHR Policies and Procedures – To ensure that all HR Policies and Procedures as well as BU Specific procedures are adhered to, e.g. house rules, timekeeping, housekeeping and dress code, etc.

Faulty Hardware – To ensure that all faulty parts are replaced and that parts removed are returned to stores Dockets/Job Cards – To ensure that all dockets/job cards are updated correctly with relevant details, within deadline provided. Documentation – To ensure that all forms required for processing are submitted on time – Expense claims/Leave/Standby/all other documentation. All travel claims information to correspond with calls assigned to individual in Call Management SystemKnowledge Sharing – FSE to ensure that he/ she has access and familiarizes themselves to all online knowledge documentation and ways of work

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