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AI is not a new tool in hiring and job-seeking. Over the past decade, it has been used primarily to make processes more efficient and cheaper for employers – from searching for key words in CVs to filtering video interviews of candidates. “Generative AI can create very good profiles – there may be a few mistakes but only the individual will recognise them, not the employer,” says Matt Jones, from the recruitment technology company Cielo. “This raises the question about the relevance of reviewing CVs, cover letters and applications, particularly at the early-career stage. I wonder if this is the death knell of the CV.”
Nath and his peers have also been subject to automated video interviews run by recruitment technology providers such as HireVue, which records applicants answering predetermined questions, usually with a time limit for each answer. The recordings are sometimes watched by the employer’s hiring managers; or the platform’s AI algorithms will assess each candidate’s performance, looking for various keywords from the job description.
AI-conducted interviews could go some way to removing that bias, she says. “Generative AI is quite convincing as an avatar. Using AI as another serious data point will allow pushback from the machines [against human bias].”