MTA’s $645M OMNY fare system hit with software bugs, missed deadlines, and high turnover: docs

But the MTA and Cubic have struggled to get the rest of the system up and running, sources say, because of the contractor’s glitchy computer code and the transit agency’s struggles to oversee the firm.

Originally, the MTA planned to provide riders who qualified for reduced or free fares a dedicated card that had the discount programmed onto it directly — a simple solution that works a lot like the current MetroCard system, according to a 2019 memorandum. The first mention of the shift was buried on page 77 of a 139-page of a routine report provided to the MTA Board of Directors in June 2021.

Cubic and its programmers missed the April deadline, too. The software it delivered in May 2022 was riddled with bugs that took another five months to iron out, according to a report provided to the MTA board that October.

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