While fears that robots could replace millions of jobs have long been the stuff of science fiction, tech bosses are increasingly betting that the latest generation of AI algorithms will make this a reality.
OpenAI’s technology has been trained on a vast database of text and books to provide realistically human answers. But behind the scenes, it has been tuned and tweaked by human handlers. “There are a tonne of sales representatives doing a lot of banal work to compose prospecting emails,” says Rob Seaman, a senior vice president at workplace messaging company Slack, which is working with OpenAI to embed ChatGPT into its app as a kind of digital co-worker.
But at times, such work can sound like something out of dystopian Netflix series Black Mirror. Last year, MIT Review reported that Venezuelan data labellers for vacuum company iRobot had taken to sharing images collected from customers bots online – including images of people on the toilet. A spokesman said at the time it had terminated its deal with the labelling company.
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