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Question for your doctor? Artificial intelligence can help.

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Doctors at some of the country's top health care facilities says tools based on ChatGPT can help communicate with patients.

Health systems are turning to artificial intelligence to solve a major challenge for doctors: seeing a steady flow of patients while also responding promptly to people's messages with questions about their care."generative" AI tool based on ChatGPT

The tool, a HIPAA-compliant version of OpenAI's GPT language model, is integrated into physicians' inboxes through medical software company Epic's"MyChart" patient portal that lets clients send messages to their health care providers. Dr. Christopher Longhurst, an author of the study, said this shows that tools like ChatGPT offer enormous promise for their use in health care.

"There's lot of things we use in health care that help our doctors. We have alerts in electronic health records that say, 'Hey, this prescription might overdose a patient.' We have alarms and all sorts of decision support tools, but only a doctor practices medicine," Longhurst said.In the UC San Diego Health pilot, a preview of the dashboard displaying patient messages, which was shared with CBS MoneyWatch, illustrates how doctors interact with the AI.

 

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