What makes this AI technology different from previous iterations? It was designed specifically forand tested with human trainers. With its ability to answer questions, hold conversations, and offer opinions about various topics, ChatGPT is the most advanced language processing system available. Like other AI services, ChatGPT learns and improves with more interactions and remembers previous queries in follow-up conversations. Its impact will undoubtedly be felt in customer service.
As the technology grows, companies are finding numerous applications to streamline and automate their CX efforts to offer personalized, consistent service at scale.ChatGPT Understands Natural Language The biggest advantage of ChatGPT is its ability to understand natural language and have a text conversation with people. The system can
with authority and even understand a customer’s intent. Unlike other chatbots, where customers have to ask questions in a specific way or use keywords, ChatGPT can provide a relevant answer no matter how a question is phrased.
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