Consumer protection bodies urged to investigate ChatGPT, other AI chatbots

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The European Consumer Organization said content produced by the chatbots which appears true and reliable but is often factually incorrect, can mislead consumers and also result in deceptive advertising

The European Consumer Organisation has joined the chorus of concern about ChatGPT and other artificial intelligence chatbots, calling on EU consumer protection agencies to investigate the technology and the potential harm to individuals.

BEUC, the umbrella group for 46 consumer organizations from 32 countries, set out its worries in separate letters earlier this month to the network of consumer safety authorities and to the network of consumer protection authorities .

 

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