As the click-and-collect delivery option becomes more popular, so technology needs to keep pace with customer expectations.
But as Shaunei Gerber, product marketing manager for South African click-and-collect specialist Pargo points out, smart last-mile delivery technology is crucial if the model is to be effective. * Automated delivery systems: The tech can also incorporate automated systems and processes to improve the efficiency and accuracy of deliveries. These systems can help reduce the risk of human error and ensure that deliveries are made quickly and reliably.For instance, limited collection points can be inconvenient for customers who may have to travel long distances to pick up their orders.
Arguably the worst of the bunch is a lack of transparency, which makes it difficult for customers to track their orders and understand the status of their delivery.