Data protection in AI chatting: Does ChatGPT comply with GDPR standards?

chatting is a computer program that enables customers to engage via messaging, texts or speech using NLP and AI to read, understand, and automatically respond to customers’ queries and general questions without human intervention.

Therefore, problems of data storage and usage obtained from the communicating user arise along with the need for some standards to protect the customer.The nature of AI chatting is to process and analyze a large amount of data, including personal information, to produce relevant results.

Thus, AI chatbots collect a broad range of personal data, including full legal names, geo-location or addresses, account information, email addresses, phone numbers, personal preferences and feedback regarding the service. Data protection should include tools and policies to restrict data access. Companies should comply with regulations to ensure users’ privacy requests are strictly observed, with measures taken to protect private user information, preventing data breaches.

Collecting and using consumers’ personal data for anything not agreed upon in compliance with GDPR guidelines could mean the breaching companyThe GDPR requires that companies take appropriate measures to authenticate personal data and ensure its secure usage. While biometric data is not mandated, robust authentication processes should be implemented to protect the confidentiality and integrity of personal information.

However, not all GDPR infringements lead to data protection fines. A range of other actions may be taken, including:Ordering the rectification, restriction or erasure of data.That said, fines are just one of the possible measures that can be taken. They are typically reserved for more severe violations of the GDPR, such as failure to obtain consent for data processing or for processing sensitive personal data without appropriate safeguards.

GDPR mandates that solutions using users’ personal data must stick to a minimal amount of information that is sourced lawfully, fairly and transparently. ChatGPT would have required several billion data points from the web to train and improve the AI engine. “In certain circumstances we may provide your personal information to third parties without further notice to you, unless required by the law.”

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