While tempting to envision, the law firm of the future will not be populated by highly intelligent, unemotional, artificial intelligence chatbots that render automated legal output based on massive databases of knowledge and repositories of precedent. To me, the sustainability of law firms resides in the humanity they represent.If I were to crystal-ball gaze, law firms will be home to a new breed of lawyers that have adapted to operate in a connected world.
Gartner noted that three traits were identified as necessary for transformative leadership – authenticity, empathy and adaptability. The survey revealed that organisations with human leaders experienced less turnover and higher engagement in their teams. To hone in on our people-centric approach, we created a compact for our employees, which outlines our focus on deeper connections at work, home and in the community, the implementation of radical workplace flexibility, a focus on personal growth and the holistic wellbeing of our employees, and a sense of connectedness and shared purpose across all our teams.