The chatbot revolution risks becoming a race of the reckless

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AI chatbots are like buses: you’ll wait half an hour in the rain with none in sight, then three come along all at once.

OpenAI, the developer of ChatGPT, has released its latest model, GPT-4, which appears to be the company’s most ambitious public release yet. — Reuters

It’s now fashionable for every tech platform and enterprise software company to have an AI chatbot providing an intelligent interface to their software. It may soon look and sound like the Hollywood movie Her. We will interact with our smart devices through AI chatbots. We will talk to them. They’ll understand complex and high-level commands. They will remember the context of our conversation. And they’ll intelligently do what we instruct them to do.

Eventually the problem of chatbots hallucinating untruths is likely to be addressed, along with other issues such as biases, and a lack of references and concerns around copyright when using others’ intellectual property for training the chatbots. Disturbingly, however, tech companies are throwing caution to the wind by rushing to put these AI tools in the hands of the public with limited safeguards or oversight.

Google, which had previously not released its chatbot LaMDA to the public due to concerns about possible inaccuracies, appears to have been goaded into action by Microsoft’s announcement that Bing search would use ChatGPT. Google’s Bard chatbot is the result of adding LaMDA to its popular search tool. Deci-ding to build the Bard chatbot proved expensive for Google: a simple mistake in the Bard’s first demo wiped US$100bil off the share price of Google’s parent company, Alphabet.

 

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