asked the DTI to take measures to help BPO workers keep up with advances in AI, saying that if the industry disappears, it would deeply hurt the Filipino workforce as “a pathway to entry into the middle class will also disappear.”
It is possible I am overstating the risk at hand, and I hope that is the case. But I argue that this is a risk we cannot afford to underestimate. People were complacent about AI’s threat to knowledge workers because of ChatGPT’s flaws and GPT-4 shows that progress is being made to patch over them – if hastily and arguably irresponsibly.
What would happen to our knowledge workers in the worst case scenario? Will the BPO sector be reduced to supporting AI, as was the case with OpenAIThe Philippines needs to act quickly and decisively to mitigate the possible risks around AI. I cannot say I have all the answers – I am merely a student – but in my humble assessment, some of the steps our country needs to take include:
That is the present scenario…