“I think some software filing products try to reinforce that low confidence, that you may be doing something wrong, that you might not be getting all your benefits, that there may be a problem you’re not aware of.”
The creator of TaxGPT says existing tax software often “upsells” users be making them think filing taxes is more complicated than it really is.The website features a short explanation on the left side of the screen and the interactive “chatbot” on the right that looks very much like the average customer service chatbot that pops up on online stores.
For example, the first question a user will have to answer is how they normally file their taxes. Depending on their answer , TaxGPT will ask follow-up questions aimed at helping them understand their tax situation and help them file to the CRA for free. “I think TaxGPT is better than not having any resources available. It’s a low-friction way to casually learn about taxes that you can do from your home, and it give you ideas on next steps,” he said.to encourage the estimated 12 per cent of Canadians who currently don’t file their taxes. Since most of them are low-income individuals, the government says they are likely missing out of a host of benefits, such as the Canada Child Benefit and the Guaranteed Income Supplement.
But he does suggest one tax filing software to users if they’re interested: Wealthsimple Tax, because it is completely free and doesn’t try to upsell any necessary features because the company is instead trying to attract users toward its investment platform.He also insists that his tool will never request, collect nor store a user’s personal data.
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