AI Will Revolutionize Your Inbox

uses NLP and ML to quickly identify customer inquiries and automate customer requests. The platform is layered atop a CRM system, allowing it to leverage customer data and AI to automate requests and provide personalized responses. EinsteinGPT is designed to save you time while providing insights into customer behavior, identifying trends, and offering improvements for customer interactions.

Availability aside, a key difference between the tools is each platform’s compatibility with other software and services. Copilot is built on Microsoft’s Azure cloud platform and plays well with other Microsoft apps and Salesforce. Shortwave is built atop Gmail and prides itself on being open and decentralized. Meanwhile, EinsteinGPT is built on the Salesforce platform and provides ChatGPT capabilities for Slack.

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