JOHAN STEYN: Tread carefully when profiling clients with AI tools

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Businesses must use artificial intelligence in customer profiling in a transparent and ethical manner

We live in an era in which many businesses have access to large amounts of data on their customers. They can gain a better understanding of their customers’ preferences and behaviour by utilising artificial intelligence technology for customer profiling — the automated analysis of personal data in order to assess or make predictions about the behaviour, preferences or traits of an individual.This article is reserved for our subscribers.

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