According to Senator Amy Klobuchar, who chairs the US Senate committee on consumer rights, Ticketmaster is responsible for 70% of ticket sales in the US.Regarding the Swift tour, she added: "The high fees, site disruptions and cancellations that customers experienced shows how Ticketmaster's dominant market position means the company does not face any pressure to continually innovate and improve.
The attacks came despite the use of Ticketmaster's "verified fan" scheme, which requires customers to pre-register their interest, allowing the company to check whether they are genuine fans intending to see the show.'Terrible consumer experience' Mr Berchtold also acknowledged that the company should have staggered the sales "over a longer period of time" to stop its systems being overloaded, and that it should have done "a better job setting fan expectations for getting tickets".
The debacle over Swift's tour prompted Tuesday's hearing by the Senate Judiciary Committee, which will examine competition in the ticketing industry.
Ticket Master are just legalised touts.
Perhaps Ticketmaster being so big makes them too much of a target.
Riiiiiight.
Defund Ticketmaster.