Governments around the world are at risk of failing citizens through lack of digitalization, according to EY research presented in a new report: “. Less than one in ten government leader respondents believe that their organization has achieved their digital transformation goals; and the momentum for digitalization that built up during the pandemic is in danger of being lost.
The report also highlights how government agencies around the world are taking a longer-term view of capacity and capability needs and identifying gaps and creating strategies to access the required skills. For example, in Singapore, the Government Technology Agency of Singapore plays a key role in materializing the country’s smart nation vision.
EY analysis shows that citizens now expect levels of quality, speed and convenience on a par with the private sector, with immediate, seamless access to services through a variety of channels. Citizens expect digital to improve the way they conduct many aspects of their lives – and they expect governments to keep up.
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Source: BusinessMirror - 🏆 19. / 59 Read more »