Can technology and the Internet replace private concierge services?

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Digital platforms are increasingly crowding the luxury concierge market, but the human touch is still the trump card for companies serving high-net-worth individuals.

In the latest Luxury Concierge Service Market Analysis by global market intelligence and consulting organisation Coherent Market Insights, the global luxury concierge service market is projected to surpass US$731.4 million in revenue by the end of 2030, up from US$458.2 million in 2021.

Quintessentially’s CEO Darren Ellis shared: “Our Lifestyle Managers learn everything about our members from how they holiday and who they travel with to the music, food and drinks they prefer, and their taste in fashion. We use it to proactively care for our members. This is the Examples include making provision for a member’s pet to be accommodated at a private shopping experience in a boutique in Monaco, and arranging for the purchases to be cleaned, steamed and laid flat by the time she reached her next destination in Vietnam—all done without her even requesting for such services.

 

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