The penalty was agreed between Telstra and the watchdog, and approved by Justice Mark Moshinsky on Friday.Telstra, TPG and Optus have collectively been fined $33.5 million after failing to tell customers they couldn't achieve the internet speed they were paying for.Each of the three providers admitted liability for contraventions of the Australian Consumer Law, Justice Moshinsky said.
Three separate cases were brought by the Australian Competition and Consumer Commission over representations made to residential customers about broadband internet services using the NBN.The judge said each of the representations differed, but broadly involved customers being told their maximum attainable speeds would be tested within a reasonable time.
In a majority of cases that occurred, but some customers did not have speeds tested and ended up subscribing to a plan for speeds they couldn't achieve.Reasons for the orders will be handed down at a later date.
And does that fine get distributed to the customer or does acccgovau take that money and profit? Shouldn’t we get our money back for a service we didn’t get?
So do we get money back for fraud like claims tpg