The New Jersey-based company, which provides internet-based phone services, made it easy for customers to sign up for accounts online but difficult to leave, according to a Federal Trade CommissionStarting in 2017, Vonage took an online cancellation link off its website to make it harder for customers to leave, the agency said.
"[F]or any customers who, at long last, manage[d] to reach the retention department, endure the hold time, speak to an agent and request cancellation, they are subjected to aggressive sales pitches intended to prevent them from closing their accounts," the complaint said.
Vonage, which did not admit nor deny wrongdoing as part of the settlement, agreed to refund $100 million to customers and create a simple and transparent cancellation option, according to a consent order that is awaiting approval from a judge. In a statement, a company spokesperson said that"Vonage agreed to resolve this matter and is compliant with the requirements set forth in the settlement. The Company felt it was in the best interests of our customers, partners and employees to come to a settlement, so we can focus on creating technology solutions that help people and businesses communicate, connect and engage from anywhere.
What about Comcast? They do the same thing.
Spectrum better be next!
Sound like a Democrat scheme fundraising for Midterm elections.
Wow I literally forgot this company existed still. The government should apply this discrepancy to other companies **cough **cough hospitals
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