The Rental Tenancies Board apologised to landlords and letting agents for any inconvenience caused during the introduction of the new software system which went live in November of last year.
In June the RTB apologised to landlords and letting agents for any inconvenience caused during the introduction of the new software system which went live in November of last year. Numerous complaints had been received from rental property owners and their agents about ongoing challenges they were facing using the software.
“But I think it is very positive on the part of the RTB that they are acknowledging that they have difficulties with their new website,” Ms Conway said. The RTB said it was seeking to bed down this new process over the coming weeks and would provide their customers with an update once the detail was finalised via its regular website customer service announcements.
“The new system is designed to bring greater robustness to our verification of tenancy data provided by landlords and letting agents, and the integrity of the registration data.