President and Chief Executive Tony Staffieri says in a letter to customers Sunday the steps are among several the telecom giant is taking to learn from the July 8 outage that knocked out mobile, landline and internet service to millions of customers across Canada.
Rogers is committing $10 billion over three years to increase oversight, testing and the use of artificial intelligence to ensure reliable service.Article content Documents released late Friday show that during the outage, Rogers was unable to shut down its radio access network, which would have automatically connected customers to another carrier for 911 calls.
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