Infobip, a global cloud communication company, recently implemented its Answers chatbot solution at Africell, one of the leading mobile telco operator groups in Africa.
“Africell’s fast-growing data customer base has created a need to provide digital services with high-quality customer care. It was this need that motivated us to implement a chatbot,” says Moati. In addition, the Artificial Intelligence -driven chatbot solution is available 24/7 and ensures consistency in terms of the information provided to customers, as well as allowing the mobile operator to measure its customer support centre performance.
We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:
Technology Technology Latest News, Technology Technology Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
AfroCentric Group Launches New Digital Wellness Platform - IT News Africa - Up to date technology news, IT news, Digital news, Telecom news, Mobile news, Gadgets news, Analysis and ReportsThe AfroCentric Group, a JSE-listed company, has launched AMP, a new digital wellness platform designed to integrate into medical schemes’ existing member apps. AMP forms part of AfroCentric Group subsidiary Medscheme’s Integrated Smart Solutions and brings it a step closer to embedding data-driven insights of healthcare to add value to the members of the schemes […]
Source: ITNewsAfrica - 🏆 27. / 59 Read more »
Telkom Kenya Faces Delays on its New Mobile Money Subsidiaries - IT News Africa - Up to date technology news, IT news, Digital news, Telecom news, Mobile news, Gadgets news, Analysis and ReportsTelkom Kenya says that it is facing delays in getting approval from the Communications Authority of Kenya (CA) for its two mobile money subsidiaries that it announced last year. According to Business Daily, the telecommunications company announced Telkom Digital and T-Kash in May 2021 as a bid to reorganise its company structure. T-Kash, the telco’s […]
Source: ITNewsAfrica - 🏆 27. / 59 Read more »
Lenovo Appoints New Southern Africa General Manager - IT News Africa - Up to date technology news, IT news, Digital news, Telecom news, Mobile news, Gadgets news, Analysis and ReportsOn Monday Lenovo, a global technology company, announced the appointment of Yugen Naidoo, who will take the role of GM for its South African division. Naidoo succeeds Thibault Dousson, who now leads the Lenovo SSG (Services and Solutions Group) for the Middle East, Turkey, and Africa region. Having joined Lenovo in 2016 as a Consumer […]
Source: ITNewsAfrica - 🏆 27. / 59 Read more »
Implementing Security Best Practices to Maintain Integrity at the Edge - IT News Africa - Up to date technology news, IT news, Digital news, Telecom news, Mobile news, Gadgets news, Analysis and ReportsIndustry 4.0, IIoT, and smart manufacturing are all buzzwords that we’ve been talking about for years. Many of us have had visions of factory floors run by futuristic robots and drones reminiscent of SciFi movies like iRobot. Well, it seems that life is indeed starting to imitate art; a 2021 McKinsey & Company survey concluded […]
Source: ITNewsAfrica - 🏆 27. / 59 Read more »
Bboxx & Orange Connect 150,000 People in DRC to Clean Energy - IT News Africa - Up to date technology news, IT news, Digital news, Telecom news, Mobile news, Gadgets news, Analysis and ReportsBboxx, a Pan-African super platform providing access to essential products and services, and Orange Telecom have partnered to launch a new mini-grid project to help accelerate the provision of clean energy access for households across the Democratic Republic of Congo (DRC). The project utilises an ABC model (Anchor Business Community). Less than 10% of the […] BBOXX_RDC Good job guys
Source: ITNewsAfrica - 🏆 27. / 59 Read more »
Airtel Kenya Appoints New CEO - IT News Africa - Up to date technology news, IT news, Digital news, Telecom news, Mobile news, Gadgets news, Analysis and ReportsAirtel Kenya, one of the largest telecommunications service providers in Kenya, has announced the appointment of Ashish Malhotra as the new CEO. Malhotra replaces Prasanta Das Sarma who left the position for a co-CEO position for Fibre Services at Airtel Africa. Malhotra has more than 20 years of experience in the telecoms sector. He was […]
Source: ITNewsAfrica - 🏆 27. / 59 Read more »