On Thursday, Standard Bank South Africa, which offers a range of Shari’ah-compliant banking solutions, announced the introduction of a dedicated call centre line for its Shari’ah banking customers.
The bank introduced the Shari’ah Banking Call Centre on 9 March 2022, which seeks to resolve customers’ queries remotely and efficiently while maintaining all the requirements of Shari’ah Banking. The dedicated line will be open from 08h00 to 21h00 during the week and from 08h00 to 16h00 on weekends, enabling customers to contact the bank’s customer services after business hours.
“It also analyses data to identify any emerging product issues and summarises and tracks follow-up tasks after customer calls,” she adds.
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