The agency said it would no longer use a third-party service, called ID.me, for facial recognition. Critics of the software said the database could become a target for cyberthreats. They also expressed concern about how the information could be used by other government agencies, among other concerns.to end its use of the ID.me software.
The IRS is currently grappling with a worker shortage and an expanded workload from processing tax filings and administering pandemic-related programs. Legislation that would have given the agency billions of dollars to more expeditiously process returns is stalled.
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