It is often said that the state of any nation’s international airport is a major pointer to the general state of things in that particular country.
“You don’t want to wait on the line for your Covid test, pay this guy. You don’t want to have your bags checked, pay this guy. You want to cut the passport line, pay this guy. You want to bring a red bull past security, pay this guy. Want to get some crazy British Airways employee off your back, pay that guy.”
Unfortunately, we reside in a country where the best of intentions would always be made to look like a political or ethnic attack and so there was no follow-through and today the MMIA is in a worse shape. Blockchain technology, the Internet of Things, artificial intelligence, and robotics are just a few of the existing technologies that can be harnessed to improve airport operations. And while we may not necessarily have got to a stage where robots are placed at terminals and checkpoints to attend to passengers, there are other tools that can be incorporated to ensure optimal performance of airport services.
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