Rogers CEO 'deeply disappointed' software upgrade caused wireless outage

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The chief executive of Rogers Communications Inc. said Wednesday that he and his team are 'deeply disappointed' by the widespread outage that affected many of its wireless customers this week.

TORONTO -- The chief executive of Rogers Communications Inc. said Wednesday that he and his team are “deeply disappointed” by the widespread outage that affected many of its wireless customers this week.

That was up from $352 million or 68 cents per diluted share in the first quarter of 2020, which included a few weeks of Canada's first COVID-related shutdowns. Many users expressed frustration with the outage, noting that they rely on the wireless service to work from home under ongoing COVID-19 restrictions.

The division, which accounts for nearly 60 per cent of overall revenue, had its strongest first quarter in three years in terms of loading and post-paid net additions, Natale said. The combined assets of the two companies will also allow them to invest more in network facilities, especially in remote and underserved parts of Canada, he said.

Adjusted net income was $394 million or 77 cents per diluted share, which was 16.4 per cent above analyst estimates.

 

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Is the CIO still employed? If so, then this is all lip service.

Hope he didn't have to call Rogers customer service. Poor bastard.

I'm deeply disappointed this guy still has a job.

Flog the peasants

Deploy Huawei instead.

One month free for all subscribers?

Deeply disappointed in such poor service and client service..2.00? Joke

Riiiight…a software upgrade took out the network. Bullshit

Deeply disappointed that most people can’t afford your “top” plans that experience outages all the time

Since Rogers is purchasing Shaw, and users have a contract with Shaw but not with Rogers, will you be letting them out of their contract penalty free? Asking for a friend.....

So disappointed that he is giving me a whopping $1.80 back. Please. Save it.

User's deeply disappointed that we are only getting $2

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Rogers CEO 'deeply disappointed' software upgrade caused wireless outageThe chief executive of Rogers Communications Inc. said Wednesday that he and his team are “deeply disappointed” by the widespread outage that affected many of its wireless customers this week. In order to prevent this from occurring in the future we plan on getting the CRTC to approve us on adding an additional $5 to your monthly cellphone plan. Thank you for your understanding Your customers are not concerned about your disappointment. I wish CRTC would wake up and allow MNVOs to operate. Monopolistic markets are not conducive to growth and maturity of a Nation
Source: CP24 - 🏆 30. / 67 Read more »