DICT said it backs Senate Bill 2092, which seeks to amend Republic Act No. 7925 or the Public Telecommunications Policy Act of the Philippines passed into law in 1995.
Under the proposal, telcos and ISPs must, “on a pro-rated basis, provide a refund credit to a customer, or adjust a customer’s bill, who has experienced a service outage or disruption for an aggregate period of 24 hours or more within a month.”“It is only just and necessary that Filipinos get the quality of service they pay for,” said DICT Secretary Gregorio Honasan.
The Philippines last month moved up several notches in a global ranking of mobile internet and fixed-line broadband download speeds. Both PLDT and Globe Telecom have said that they are spending record amounts on capital expenditures to improve their networks, as third telco DITO Telecommunity finally launched commercial services earlier this month.
If this bill passed and enacted, magsasara ang mga telcos sa dami ng babayaran nilang service interruptions sa kanilang mga subscribers.
Unfulfilled speed shd be classified as service interruption.
October pa nga ako naghihintay ng rebate sa Converge_CSU, 3 weeks na walang internet. Awa ng dyos nganga.
Hindi kailangan ng batas. DICT circular pwede na. Politika paasa lang ito
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