With constantly rising customer expectations around service and support, organizations who aren’t investing in next-generation solutions are falling further and further behind competitors, according to Forrester. Here's how the latest advances in conversational AI can help improve CSAT without increasing operational costs, plus a look how leading organizations are already seeing success with Google Cloud CCAI.
Your customers’ satisfaction affects your potential for new business. But, even worse for your business, customer dissatisfaction and low customer satisfaction scores threaten the relationship you have with your existing customers. That’s why it’s no longer acceptable to keep customers on hold or endlessly route them somewhere else. Or worse, not provide them with the answers they’re looking for.
googlecloud 25/11/2020 | SÉRIE O ARREBATAMENTO DA IGREJA - OS PROFETAS ANTIGOS DO SENHOR MidweekBlessedWord