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BT Broadband: Can you get a refund if your home internet speeds are poor?

  • 📰 Daily Express
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BT BROADBAND is the UK's biggest broadband provider, offering competitively-priced home internet speeds. But do BT Broadband customers have recourse to refunds if they experience slow internet speeds?

The Stay Fast Guarantee refers to the speed from the BT network to your Smart Hub.BT checks your throughput speed to the Hub - the speed at which you can actually send and receive data.To reliably test your speed, you must be using your Smart Hub and our speed tester. There are three ways to test:Or call BT on 0800 150 150.

 

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