Judith Spitz, PhD, founding program director of the Initiative for Women in Technology and Entrepreneurship in New York at Cornell Tech says, “Diversity is more important than ever. A diverse workforce is your first line of defense against algorithmic bias.
American Express is elevating its commitment to understanding the customer through its diversity and inclusion strategy, which includes regular reviews of its goals, metrics, and the diversity within its workforce. Licenia Rojas, senior vice president and unit CIO at American Express, is proud of helping to create a workforce that reflects a diverse customer base and being part of an organization where D&I is part of the company’s DNA.
Our conversations with CIOs and other leaders, who are committed to embedding diversity and inclusion within technology teams, led us to several suggestions for other CIOs and IT leaders on how to leverage diverse teams to foster innovation and ethical tech.“Diversity isn’t a silver bullet. It’s important to encourage varying opinions; gender or race alone doesn’t determine that someone will think differently,” says Ewing.
“We must shine a mirror on ourselves and raise awareness that our experience is personal, not universal.”Embed ethical design into the process
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