As a company that provides ERP solutions, we began trying to demonstrate to small and medium-sized businesses that artificial intelligence had the potential to be a transformative technology back as far as 2016.
AI seemed too new and unproven to many of them because AI at the time seemed more like technology that required a data scientist rather than a typical IT worker. When it came to talent, the obstacles were even more stark. Even businesses with nine-digit revenues Midmarket companies don't have endless resources to experiment with AI. They need the best bang for their buck. The most immediate and extensive opportunities exist at the intersection of e-commerce and AI. That's because e-commerce can touch nearly every aspect of an organization's supply chain—from ordering to marketing to delivery.