Most Australian workers use AI tools in the workplace and half of them save at least three hours a week, a study has found. But research from software firm Freshworks found many employees were trying artificial intelligence software without approval from their employers in a trend that could spark privacy and security concerns. The findings come amid fears AI tools could collect and use confidential corporate data, and as an expert group considers rules for high-risk scenarios.
Freshworks senior vice-president Sandie Overtveld said he was surprised by the popularity of AI tools among Australian workers, warning it may be a result of businesses failing to set clear AI policies and standards quickly. “If you don’t make the decision as a company, employees will make the decision for you and that might not be the decision that you want,” he said.