But equally challenging is managing organizations’ often undiscussed “process debt” — the build-up of often antiquated, functionally isolated, and customer-disconnected ways of doing work. Without tackling process debt, companies won’t be able to realize the massive potential of technologies like AI. Remapping and reprioritizing how your organization does work can lead to startling results and focus your organization on the activities it’s better equipped to deliver.
Consider that ER doctors hit— imagine all the good that could be accomplished from repurposing that effort, time, and mental energy by not just replacing some of this work, but also augmenting intelligence to help improve effectiveness and speed.is a principal at PwC U.S., a global managing director at Strategy&, and an adjunct professor at Northwestern’s Kellogg School. He is a coauthor, with Mahadeva Matt Mani, ofis a principal at PwC U.S.